Resort Co-Developer, Resort Finance Facilitator, Resort Project Evaluator

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Global hotel and resort operator of luxury properties with several major international brands and operators. Official voice of the hotel and restaurant industry, enthusiastic leader of the team re-inventing hospitality with Cirque du Soleil, junior cook at Maxim's in Paris and a member of the Distinguished Alumni of the Waldorf Astoria. Sometimes a cynical observer of the hospitality industry changes and shortcomings. Co-Developer of a limited number of luxury resort properties.

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Testimonials

  • Dr Gerry Allison, Wimberley Allison Tong & Goo (WATG)
    Dr David McMillan ,The cloak of Doctorship is not a one size fits all type of garment. Only someone who has proven to be exceptional in his field is fit to wear it. You, David, are most certainly the right size. I am honoured to be your tailor. Congratulations and thank you for your wisdom and friendship.
  • Linked In. Top 1% searched in 2012 amongst the 200 million members
    David McMillan is amongst the Top 1% searched in the 200 million member Linked In Network. Now if he can just get his Twitter Followers to ramp it up at @hoteldeveloper he can start to lay claim to really being connected!!
  • Jeff Weinstein, Editor In Chief, Reed Business Information, a division of Reed Elsevier Inc
    “David is a seasoned and affable hotel professional with outstanding contacts around the world. He has a very strong grasp of both the operational and investment side of the hotel business and was a great ambassador for the business while president of the International Hotel & Restaurant Association.”
  • Camille Ducharme, Director of Operations and Assistant Manager, Commonwealth Hospitality Ltd.
    “An authority in the hospitality industry, David is a natural leader who relentlessly achieves target objectives through strong personal relationships without compromise. His vast global experience in all aspects of the industry make him, without doubt, a business partner of choice.”
  • Gary Dodds, Regional VP Human Resources - United Kongdom, Ireland, Middle East & Africa's 82 hotels, Marriott Hotels International
    “I had the pleasure for a number of years recently to serve on the International Hotel Associations HR committee, which David chaired. He was a passionate, direct leader and adept at getting the best out of people for the association and industry; encouraging support for those in other countries most needing help. He was also a powerful advocate of the industry's opinions with government bodies in each country, with global associations who could effect our industry and on consultation committees who could impact our industry. Great focus and professionalism.”
  • Alan Orlob, Vice President, Marriott International
    “David was extremely helpful in organizing a task force to deal with crisis management in the hotel industry when it was most needed. His organization and public diplomacy skills were assets that helped to bring a diverse group of people together. I am happy to recommend him.”
  • Hiran Cooray, Managing Director, Jetwing Hotels
    “Within a very short period of time, David was able to win the hearts and minds of members of our association with his focus on reaching out to all of them. He had patience and the skills to handle the many demands of the members, while having his long term plan to take IH@RA to greater heights. I wish he was allowed to stay on for a few more years” http://www.jetwinghotels.com
  • Paul Moxness, VP Corporate Safety and Security, Rezidor Hotel Group
    “David facilitated the creation of a global council for safety, security and crisis management for the hospitality industry that brought together a panel that cooperated on these important issues at a critical period in time. I found David to be an excellent communicator who was well-connected, well-organized and an extremely pleasant person to work with. I highly recommend him.”
  • Michael Hirst. CB Richard Ellis. Former President Hilton International
    "I do believe your stewardship of the IH&RA has made a considerable impact on its good standing and substantial progress achieved to make it a meaningful and influential organisation."
  • Peter Yesawich
    "You represented the Association in a very professional and persuasive manner, and I suspect your talents will be missed greatly."
  • Ruud J. Reuland, General Director, Ecole Hoteliere de Lausanne
    "I thank you personally for all your efforts to bring education and industry together: you had in my opinion a great vision."
  • Santoso Hanitijo, Vice President Jardin Sinomonde
    "I was most impressed with their ability to work with owners of different nationalities while maintaining a high standard of hotel management."
  • Mr Curt R. Strand, Senior Consultant, American Express Bank
    "I have the highest regard for your qualifications in large, upscale hotel operations. I can also attest to your high ethical standards and professionalism."
  • Juergen Bartels, Chairman WESTIN Hotels & Resorts
    "It is unusual when people of this high calibre get together to form a management company. Westin Hotels & Resorts would be very pleased to work with them to manage a high quality Westin Hotel or Resort"
  • Ken Hine, Former Pres & CEO, AH&LA and IH&RA
    "It is rare to fine this blend of experience and focused skills brought together in one company. The combination presents a set of resources which are hard to duplicate"

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« FORECLOSURES FORECASTED, OPPORTUNITY KNOCKS....IF YOU LISTEN | Main | HOW TO BECOME A MANAGER IN THE HOTEL & RESORT INDUSTRY »

THE CUSTOMER IS ALWAYS WRONG!

WHAT IS THE DEFINITION OF A RESORT? DEFINING A RESORT'S MARKET PRECEDES THE DEFINITION OF THE PRODUCT OR DOES IT? BOTH OF THEM ARE LIKE ROCKET SCIENCE.

If you ask that customer what he is looking for, he will give you a description of an old, obsolete model. Take my advice! Do not listen to the customer. The customer is always wrong!

Now, the real work starts!!

Does a rocket scientist ask the space passenger how the space ship should be built?

Imagining a product that will appeal to tomorrow's resort customer is what Steve Jobs, Kemmons Wilson, Conrad Hilton & Steve Wynn did for their products. Building your product based on the last model is moving backwards. Asking the Commodore 64 customer what he wants in his computer does not lead you to today's Mac or PC.

And where do the old resorts go? What happens to the really good ones? Do the classics from the 50s and 60s survive or do they become old folks' homes or hospitals? What made the really really great ones great? Do you remember Frenchman's Cove in Port Antonio Jamaica? How about Jumby Bay in Antigua? Both were 'culinarily superb' all-inclusive before 'all inclusive' was a dirty word. No telephones, no TV, croquet and bicycles instead of golf carts, beachfront help yourself Champagne and Princess Di's ex-chef. Then there was the Kahala Hilton in Hawaii, do you know why they were so special?  They called it JIT. They specifically hired inexperienced employees with great attitude. How about Gstaad in Switzerland? There they had the Palace, and several more. In Villars sur Ollon (see below), there was architectural stature, grace and arrogance. They have since ditched the last two!!

How about some from my own background. Well, here are some examples from my career, in order of appearance.

  • Grand Hotel Eastbourne. Staid, elegant.....Lionel Jeffries and his Palm Court Orchestra for tea in the afternoons. Butlers, starched serviettes and a grand-piano shaped pool. Still going! http://www.grandeastbourne.com/. Staid is not good. Elegant is still good, but does it work in resorts?
  • Villars Palace, Switzerland, Elegant, formal but ski-to, with horse back riding, tennis and scintillating views. White tablecloth dining and a waiter count of 37 full-time professionals, 36  from Italy and me. Now an 'all-inclusive Club Med http://www.clubmed.ca/cm/resort-villars-sur-ollon-switzerland_p-61-l-US-v-VSOC-ac-vh.html. Elegant is 'passee' in the mountains but still good at the beach..........in the evenings.
  • Woolacombe Bay Hotel, Devon, England. Ballroom with sprung floors. Dining room with two sittings. Horseback riding on spectacular rolling hills and unspoiled beachfront property. Peter Sellers choice for a brief holiday with his Mum......and her chauffeur. Still chugging along but upgraded....with a sprung ballroom floor!! http://www.woolacombe-bay-hotel.co.uk/. Unspoiled beachfront with rolling hills is still good. Sprung floors is overkill! Horseback riding is good. Memo to self. Make sure stables are downwind.
  • Jamaica Hilton, Ocho Rios, Jamaica. Modified American Plan...... a full social program from dawn to sunset, European department heads and bulging at the seams. Harry Belafonte and Martin Luther King. Coral reefs & crystal clear Caribbean waters good, European department heads inappropriate. Now the Jewel Dunns River Beach Resort and Spa , all inclusive. http://www.jeweldunnsriverresort.com/.  Crystal clear waters still good. European department heads good........in Europe!
  • Curacao Hilton. Willemstad. A classic 23 acre Hilton resort with a creative beach, successful casino and junkets with a huge entertainment budget and a great Indonesian rijstaffel buffet. Casino run by Bud Sweet and John Scarne (and me). Still operating successfully. 
  • http://www1.hilton.com/en_US/hi/hotel/CURHIHH-Hilton-Curacao/index.do Huge entertainment budget works and an authentic rijstaffel is always good. Creative beach is good...........natural beach is better. Local food specialities are really hot.
  • Mont Gabriel Lodge. Forty five minutes north of Montreal, this ski and golf log cabin resort with blazing fireplaces and hearty fare was the epitome of a Quebec hostelry for families, lovers and business groups. A world class centre for acrobatic skiing now anchors this resort as an ideal second home for the energetic set  http://www.montgabriel.com/. World class is always good and chalet living in a ski resort within commuting distance to Montreal is a winner.
  • Algonquin Hotel, St Andrews, New Brunswick.  Iconic railway hotel with 18 hole golf course with a greenskeeper from St Andrews, Scotland...... priceless. Fresh all you can eat lobster.........MMMM! Tea and crumpets for the older crowd. Passamaquoddy Bay views spectacular. Owned at the time by Lady Beaverbrook and Murray Vaughan. Mmmmm, those were the days.The village of St Andrews...very special  http://www.fairmont.com/algonquin. It's worked for over 100 years, why stop now! Iconic works.
  • Hotel Santo Domingo. Urban, elegant Oscar de la Renta designed hotel, HQ of the Miss Universe Pageant, exquisite Alcazar restaurant, home to Gulf & Western's senior executives, now a shoddy shadow of its former self.  http://www.hotelsantodomingo.com.do/. No USPs left.....not good.
  • Hyatt Presidente San Salvador. Built in 6 months on the instructions of the President to host a Pan American conference........that went elsewhere. Great neighbourhood of San Benito, now operated as a Sheraton after a brief stint as a Marriott. A rocky start due to the civil unrest. What a fabulous countryside!! What fabulous people.   http://www.starwoodhotels.com/sheraton/property/overview/index.html?propertyID=1597. Fabulous employees works. Spectacular topography works.
  • Hyatt Tesoro Beach, El Salvador.  Opened in the midst of their most serious civil unrest, it did not stand a hope in hell of financial success, in spite of a great location, a golf course and a wonderful deserted beach. It did have panache, like the owner. It did have serenity. It was an oasis, a relaxing 'old world' resort with no surprises.     http://www.tesorobeachhotel.com/ Not much to be learned from this one. Panache works!
  • Hyatt Regency Acapulco. The Centre of Things was an understatement. The most successful Incentive Destination in the World had a sizzling reputation for everything, food, service, entertainment, special events and much more. Pete diTullio, the illustrious President of Hyatt was the driving energy behind this great property and several great present day VPs made their marks here.   http://www.grandhotelacapulco.com/english/mapa_grandhotelacapulco.html. Creative event planning was the great takeaway from this property. Imaginative Mexicans and frenetic, creative energy makes a perfect combination for a successful resort.
  • Hyatt Continental Acapulco.  Formerly the Continental Hilton, it fell into some disrepair under the ownership of Miguel Aleman himself who personally invited me to join the property as his GM when I was in Salvador. We later took it over as a Hyatt and the famous architect John Portman worked with us on the new designs.  http://www.hotelesemporio.com/acapulco. The takeway on this one was that ancient resorts always have great landscaping but what a shame that the town of Acapulco collapsed around it!

In retrospect, all this was pretty boring stuff by today's standards. What we have as takeaways are elegant evenings, downwind stables, a natural beach, apres work skiing, fabulous people, great landscaping, management panache, inexperienced employees with great attitude and iconic architecture. Then there is culinary excellence, free bicycles, no telephones or TV

What we look for in a resort is basically the same as then. Although the delivarables are changing, we still need to be surprised, even shocked, amused and entertained. We need beauty in food, amusement in the art, engagement in the language and a total lack of 'boring'. Employees need to be seen to be having fun, enjoying life and your presence.

Men and women have different needs whether they are adults or children and most seem to tend to fluctuate between the two (or four) while at a resort.........or dare I say in a community, or even at home.

What is the definition of a resort? 

The answer perhaps is that it is an evolving experience for all ages, all genders and all nationalities. It is an unscripted play, a rejuvenation of spirit that exceeds everyone's expectations in gentle but changing ways. 

Once it is defined, it starts a process of obsolecence. It challenges the senses in amusing ways without provoking necessarily laughter. We learn attractive skills, new areas of interest and open our eyes to new challenges while minimising past disappointments. It is not absent of stress but is opposite of stresses that existed at home or work. 

It is perhaps less 'packaged hotel services' and more a 'community experience', linked in an unimprovised fashion.

Yes.......I think it is just that. An experience that includes getting there, being in an exciting, different environment with people who are approachable, welcoming but different. The facilities and services at the resort is but a portion of the overall experience of the community, its' landscape, its smells, the sounds and the lifestyle.

I say, bring on the next generation of special resorts. Maybe like the ones that we were conceptualising at Cirque du Soleil. But whatever you do, don't ask your customers, they will always be wrong!!

Posted at 06:37 PM in CREATIVE DEVELOPMENT, DEVELOPERS & OWNERS, DICTATORS, PRESIDENTS & PRIME MINISTERS , MARKETING & CREATIVITY |

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What we can do for you

  • Co-Development
    The capacity and resources, the expertise and imagination to provide the Pre-Planning of a Resort Project in 6 months followed by a period of facilitating the Financing in 3-4 months.
  • Global Hotel & Resort Financing
    Financing, re-financing, equity or loans, construction loans, Mez-financing for major, credible hotel & resort projects between $50 and $300 million +. We work with credible sponsors anywhere in the world.
  • Brand Selection & Contract Negotiation
    Assistance to owners who are suspicious of hotel operators selfishly selling their own brands! Providing independent, un-biased help to determine what is best for the property and the owner.
  • Cuba Hospitality Advisor
    Strategic, practical advice on how it works regardless of which Castro is in the driving seat. How the system works now and where are the obstacles. Where do they have to make changes? Where must we adjust?
  • New Hotel/Resort Development
    Conceptualise, Business Plan, Pre-Opening Prep & Open. Done it a few times. Should be fun. Definitely save you money. Will do it anywhere!! Well, almost!!
  • Manage or Plan Pre-Opening & Opening
    In a bind with the manager tripping over construction, architects, management company, brand, designers and equipment suppliers. Call us and we'll put order back into the day and save you money.
  • Space Planning
    Assist the Architect and Interior Designer to create cost-effective, user friendly, inter-active spaces in the FOH and BOH areas. The result......great savings.
  • Manage Your Hotel or Resort
    Could mean takeover the management for a short time or a long term. Might involve managing the 'status quo' or making some improvements in quality or profits.
  • Development for Dummies
    Assistance in taking your idea for a hotel or resort and making it a reality, if feasible.... or not.
  • Cuba Resort Specialist
    Strategic & basic down to earth advice on Management Opportunities, Joint Ventures as well as Resort Operations & Development.
  • Profit Engineering or Break-even Analysis
    Have never forgotten this lesson Q(P-V)=F+ Profit desired..... which has helped me re-build restaurant profits, re-position failing assets and energise supervisors, staff and management. Works for the cornerstore as well. It's fun too!
  • Should you develop....or not!
    Too many projects go forward with support from those who will benefit without risk. The fortune that you save may be your own.
  • Design Resolutions
    Off the Cuff resolutions that have saved 'big-time'.....from a beach solution on a rocky coastline, an innovative new design for a banquet dish to a carnival menu for a travelling circus.

Some of our Great Clients

  • InterContinental Dhaka Bangladesh
    Assisted the government Owners of the former Sheraton Dhaka to re-position, recruit and select a new Brand/Operator. Assignment required that the iconic hotel project be rejuvenated, rooms enlarged & totally brought up to a competitive Five Star position. InterContinental was elected and the project successfully completed.
  • Le Meridien Hotel & Conference Centre, Oran, Algeria
    Assisted Sonatrach, the largest company in Africa develop, design, brand, build and open Le Meridien in Oran Algeria through Canada's Genivar (now WSP Group) that supported the developer in architecture, engineering and project management.
  • Marriott Chateau Champlain, Montreal, Canada
    Strategic Planning and consulting on ownership, management and strategic direction of two major full-service branded hotels in Canada including the iconic Chateau Champlain.
  • WSP Group Canada (formerly GENIVAR)
    One of Canada's largest engineering, architectural and project management companies. About 5,000 employees, more than a hundred offices. Great hospitality projects....new builds, renovations, restorations, resorts' master-planning, re-positioning and re-branding.
  • University of Western Ontario (Canada)
    Analysis and develepment of a Strategic Plan for the operation and financial turnaround of Spencer Hall, a hotel & conference facility co-owned by the prestigious Richard Ivey Business School and the Bank of Nova Scotia.
  • Hospitality Investors Group (Canada)
    Takeover and management of the Hotel Constellation in Toronto. Redevelopment and planning for the repositioning and re-branding of the hotel and its convention and public space, the largest of its kind in Canada.
  • WHS Resources (Malaysia)
    Feasibility and planning for the development of a mid-scale hotel in Shah Alam Malaysia, development of a Master Franchise for a major European chain and evaluation of resort opportunities in Malaysia.
  • Villa Bellevue (Mont Tremblant)
    Development of plans for the owner for the renovation, expansion and re-positioning of the Villa Bellevue under a plan that involved both hotel and restaurant brands and franchises.
  • Thibault Messier Savard & Assocs (Canada)
    Strategic Planning and consulting on ownership, management and potential opportunities of two major full-service branded hotels in Canada.
  • Red Deer Holdings
    The pre-opening, opening, management and performance reviews of the 690 room El Senador Resort in Cayo Coco, Cuba. A strategic review and three year plan was developed & implemented.

Some Interesting People I've Met

  • Barry Sternlicht
    The ultimate Industry leader, bright, brilliant and the founder of Starwood Hotels, Starwood Capital and, I believe, the Heavenly Bed. Decisive, incisive, innovative and probably impatient. Did it all (almost) straight out of University!!
  • Disco Sally
    In Acapulco's disco-crazy days, Disco Sally was a a great presence with a late night party girl reputation to match. Famous from her days (and nights) at Studio 54, she became a friend and occasional dance partner.
  • HE Dr. Chakib Khelil, President of OPEC
    A brilliant, multi-lingual businessman and charming leader. It was a priviledge to observe him in action, wasting no time at all in listening carefully and then making a well-considered conclusion.
  • Conrad Hilton
    Introduced amongst many others on his tour of the Waldorf Astoria, where I was an Assistant Manager. Some five years later he crossed the restaurant to shake my hand and incredibly remembered my name. WOW, what a lesson!
  • Martin Luther King
    Writing a book in the neighbourhood of Jamaica where I was a middle manager at the Jamaica Hilton, a favourite of his for a periodic lunch break....such a charming, magnetic gentleman.
  • The Beatles
    "Sir....these boys have no money and no credit cards. Can I give them a couple of rooms". "We have a gig here tonight and we'll pay you tomorrow". I okayed the credit. They were to become regulars at my Oxford hotel in the early sixties. Scraggy hair but nice chaps. They did better than I did.
  • John Kennedy Jr
    The young John was a frequent visitor to the Dominican Republic where we ran the Hotel Santo Domingo. John often visited me in the office when he needed the limo to get over to Casa de Campo.
  • Presidente Jose Lopez Portillo
    During our time at the Hyatt Regency Acapulco, the Lopez Portillos were our regular guests, most often his first wife, Carmen Romano who ordered the suite and all rooms on that floor often with little more notice than 24 hours, or else! Some high level people were thrown out with little more than sincere apologies from management.
  • Uri Geller
    The world's most famous paranormalist was our dinner guest every night for weeks when he was a judge at the Miss Universe Pageant in the Dominican Republic. The hotel lost a few bent spoons during that stay but we loved every minute of it. He even produced his girl friend's ring from her hotel room across town which magically dropped from our suite's ceiling over cocktails.
  • Presidente Anastasio Somoza Debayle
    Although I was able to meet the 45th President of Nicaragua and shake his hand on arrival at the Hotel Santo Domingo, there were so many people around him, I did not actually meet more than his hand. Perhaps the most protected person I ever almost met.
  • Bob Barker
    The Price is Right's famous host was the Host for the Miss Universe Pageant at the Hotel Santo Domingo. He was a lot of fun and always very professional. Heard that Bob has just retired after 50 years. Enjoy it Bob, you earned it.......plus a bit!
  • Cher
    Wow, invited to her house party in Beverley Hills while I was trying to kick-start Frenchman's Cove hotel in Jamaica. She lives the life of her Show at home too!!
  • Julie Andrews
    Friend of the family, in fact married my cousin, Tony. Such a wonderful, warm person who I caught up with again last year in a Disney event at the World Travel & Tourism Council conference in Washington DC. My Chinese dinner companions nearly 'wet themselves' with joy!!
  • Peter Lawford
    Member of the Sinatra ratpack and periodic and regular resident of the Savoy Hilton where I got to know him well. Reputed to polish off his full-bar that had a $600 value in the early 60s in his first night. Doesn't sound like much now!!
  • Isadore (Issie) Sharp
    A more gracious individual I am unlikely to meet. He called me virtually every day (in the mid 70s)! I had opened the first purpose-built Four Seasons in the world and he was interested in our progress each and every day. His personal taste drove the standards of design and service and I imagine still does, strongly supported by his wife, Rosie.
  • David Ben-Gurion
    Israel's founding father and First Prime Minister and First Defence Minister of the State of Israel...... a great guest at the Holiday Inn Toronto Downtown and so easy to talk with.
  • John Scarne
    Casino co-operator at the Curacao Hilton where he became a close friend. Wrote the book to which Casino Managers stick closely. The greatest card manipulator in the world, advisor to the US Government and the Mafia......at the same time. Author of "the Odds Against Me".
  • Sammy Davis Jr
    Invited backstage to his Philadelphia pre-Broadway Show, " where I also met the late James Brown. Sammy was the same off-stage as he was on......an absolute unadulterated scream!!
  • Zsa Zsa Gabor
    Permanent Resident of the Savoy Hilton New York who begged to attend one of my parties that she heard me organising from the back office while she played with her safety deposit box. Needless to say my guest was a great hit!!
  • Wayne Gretzky
    The Great One.....Fun-loving Prince Charming who hosted an annual Charity Tennis Tournament to which we were invited every year.
  • Osmani Cienfuegos
    Architect and illustrious Former Minister of Tourism of Cuba and brother of Camilo, friend of Fidel and one of the most interesting dinner-time storytellers of my career.
  • Ambajador (Capitan) Jose Sandino
    Nicaraguan Ambassador to the DR and permanent resident of the Hotel Santo Domingo. We spent most free evenings with Jose. He loved his "Something Special" scotch and his tempestuous route to becoming 'persona non grata' in Nicaragua was fascinating.
  • Harry Belafonte
    At the Jamaica Hilton in the mid 60s, he spent an interesting few days when he gained a dubious reputation from the Jamaican staff for being stand-offish!!
  • T.H.White
    Famous British novelist and friend of the family. Spent several wonderful days with him in New York sightseeing while he prepared his US Tour for the "The Once and Future King" from whence came "Camelot". Always dressed spectacularly in tweed cape and Sherlock Holmes style hat, he walked so fast, I needed to jog to keep up!!
  • Fidel Castro
    Such a powerful communicator whose eyes seemed to penetrate mine and burn the back of my skull as we spoke. I will never forget the experience. I imagine that he has!!
  • Peter Sellers
    His Mum stayed with us at the Woolacombe Bay Hotel arriving with her chauffeur in high style. Peter came a couple of days later and was a wonderful guest and so human and easy to talk to.
  • Tony Roche
    Was our travelling celebrity tennis pro at the Hotel Santo Domingo/Casa de Campo. I played a demonstration game which he played with his 'other hand', right instead of left. I hardly made one point!! Such a real sport!
  • Margaret Rutherford
    A very regular client for lunch in the Mitre Hotel Oxford when I was Assistant Manager, often at the same time as Winston Churchill. Margaret always tipped me 'half a crown' on leaving which I promptly turned over to the Restaurant Manager.
  • Bob Evans
    The Hotel Santo Domingo...a Charles Bluhdorn, Gulf+Western/Paramount connection of which Bob was the President. One of the most unreasonable clients in my career.
  • Oscar de la Renta
    Designer and stylist for the new Hotel Santo Domingo which I opened. Decisive and a perfectionist. His paint colours and towel choices were as great as his 'haute couture' designs. Perhaps one of the first to see the connection between hospitality and design.
  • Julio Iglesias
    A regular with us at the Hyatt Regency Acapulco to get away from the spotlight, becoming a close friend and fun dinner companion. Absolutely charming and according to Venice......."very good looking!!"
  • Petula Clark
    As a Room Service waiter at the Villars Palace, I delivered her dinner every evening during her engagement. We politely struggled through in French until we both realised we were both English. It became easier instantly for both of us!!
  • Winston Churchill
    Sitting alone at his table in the Mitre Hotel Oxford for lunch regularly, a true gentleman with everyone and a few social words for me on departure every time.

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